Refund Policy
At DNA Quick Solutions, we are committed to providing professional and convenient services to all our clients. Our refund policy is designed to ensure transparency and fairness while maintaining the high standards of service you expect. Refunds are granted at the discretion of the company under the following conditions:
48-Hour Notice for Cancelations:
Clients must provide at least 48 hours' notice before the scheduled appointment to be eligible for a refund. This allows us to manage our schedule efficiently and accommodate other clients.
Rescheduling and Cancelation Fees:
If a client cancels without rescheduling, a cancelation fee may be imposed. The exact fee will be determined based on the circumstances of the cancellation.
If an appointment is rescheduled within the 48-hour window, no additional fees will be applied. However, if rescheduling is not possible, and the appointment is canceled, the cancellation fee may still apply.
Cancellation Fees:
A fee of 75.00 will be charged if the appointment is not canceled or rescheduled within the 48 hour window.
Premium Fee for Same-Day Appointments:
The premium fee charged for same-day appointments is non-refundable. This fee reflects the expedited nature of the service, and once the appointment is confirmed, the fee is retained.
DNA Home Kits:
o The refund policy for DNA Quick Solutions includes that DNA Home Kits purchased from the company are non-refundable once kits have shipped from their office.
Company Discretion:
Refunds are provided at the company's discretion. We assess each situation individually to ensure fairness while also upholding our commitment to providing professional service.
Our primary goal is to help our clients achieve their desired outcomes. We strive to offer the best possible service and value your understanding and cooperation with our refund policy.
For questions or concerns regarding this policy, please contact our customer service team. We are here to assist you and ensure a smooth and satisfactory experience.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@dnaquicksolutions.com
CONVENIENCE
Confidential DNA testing delivered to your location.
Serving NC Counties:
cONTACT
Cabarrus
Mecklenburg
Stanly
Union
Richmond
Montgomery
Rowan
Anson
844-362-5487
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